1-Year Warranty

NxModels 1-Year Warranty

At NxModels, we take pride in the quality and craftsmanship of our replica models. To ensure your satisfaction, we offer a 1-Year Warranty with every purchase, giving you peace of mind. Below, you’ll find comprehensive details about our warranty, including what is covered and how to make a claim.

What Our 1-Year Warranty Covers

Our warranty applies to all models: 1:3, 1:2, and 3:4 scales. It covers:

  • Defects in Mechanisms and Workmanship: Any defects under normal use.
  • Functionality Issues: Problems with moving parts not caused by external damage or misuse.
  • Construction and Detail Defects: Issues arising from craftsmanship that do not meet our quality standards.

What Our 1-Year Warranty Does Not Cover

While our warranty is comprehensive, certain conditions are not covered:

  • Accidental Damage: Damage resulting from drops, spills, or mishandling.
  • Wear and Tear: Normal wear, including scratches, discoloration, or minor parts deterioration over time.
  • Improper Use: Issues arising from improper handling, storage, or assembly.
  • Product Disassembly: Problems caused by disassembling or tampering with the model.
  • External Causes: Damage from fire, natural disasters, theft, or other external factors.

Warranty Activation and Claims Process

  • Proof of Purchase: To initiate a warranty claim, please retain your receipt or order confirmation email.

  • Making a Claim: If you encounter an issue that you believe is covered, follow these steps:

    1. Contact Us: Reach out to our customer service team here or at support@nxmodels.com.
    2. Provide Details: Include a description of the issue, your proof of purchase, and any relevant photos or videos.
    3. Shipping: If your claim is approved, we will cover the shipping costs for the replacement model.
    4. Replacement Process: Our team will review your claim. If the defect is covered, we will replace the model at our discretion.

General Terms and Conditions

  • Original Purchaser: The warranty is valid only for the original purchaser and is non-transferable.
  • Replacement Warranty: Replacement models are covered for the remaining duration of the original warranty period.
  • Warranty Continuation: The warranty does not reset with the issuance of a replacement model.
  • Company Discretion: NxModels reserves the right to assess and determine the validity of warranty claims.

Customer Support

Our dedicated customer support team is here to assist you with any questions or concerns regarding your warranty or products. Please don’t hesitate to contact us here or at support@nxmodels.com.

Thank you for choosing NxModels! We stand by the quality of our products and are committed to providing you with exceptional service and support.