Shipping and Returns
Shipping Information
At NxModels, we partner with trusted carriers like UPS, DHL, USPS, and Canada Post to offer reliable shipping services to Canada, the USA, Europe, and worldwide. We strive to deliver your order as quickly as possible.
Estimated Shipping Times:
- USA, Canada, UK, Australia: Standard Tracked Shipping (5-15 business days)
- Europe: Standard Tracked Shipping (7-15 business days)
- Rest of the World: Standard Tracked Shipping (10-20 business days)
Please note that these shipping times are estimates and not guarantees. Delays may occur due to customs processing, which is beyond our control.
Important Notes:
- NxModels is not responsible for delivery delays caused by unclaimed packages or incorrect shipping addresses. The shipping address you provide at checkout will be the address we use to ship your order.
- If a package is lost by the shipping company or marked as delivered but not received, please contact the corresponding courier service for assistance.
If you have any questions or concerns regarding your order or if your package is taking longer to arrive, please don’t hesitate to reach out to us.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with the product you received, please return it to us within 30 days for a full refund.
To initiate a return, please contact us here. You won’t be responsible for return shipping costs.
Please note: Refunds or exchanges cannot be processed after 30 days from the date of purchase.
Once your order has been dispatched, we cannot accommodate cancellations or refunds.
Depending on your location, the time it takes for an exchanged product to reach you may vary.